Refunds and Cancellation退款与取消

Last updated 2026-08-18最后更新 2026-08-18

What you are buying你买的是什么

Every tool here is free to use. The paid step is always one named thing, and the refund terms depend on which kind it is, so both are set out separately below.每个工具本身免费；付费的永远是一件写清楚的东西，两类的退款规则分开写在下面。

Everything here unlocks instantly全部即时解锁

No paid step on this site waits on a person. Access opens the moment payment clears, so there is no queue to cancel out of and no working-day promise to miss.本站没有任何付费项目需要等人工处理。付款到账即开通，因此没有排队可退，也没有工作日承诺会被错过。

• CaseRail case pack ($19) — the export unlocks in the builder. CaseRail 案件包：构建器中的导出立即解锁。
• CiteRoom full-site citation report ($49) — scan up to 25 pages in one run and download the dated report. CiteRoom 全站引用就绪度报告：一次最多扫描 25 个页面，下载带日期的报告。
• HPT full-file evidence export ($199) — the row cap is lifted and every run exports the grouped rows, the SHA-256 receipt and the CMS validator handoff bundle. HPT 完整文件证据导出：取消行数上限，每次运行导出分组行、SHA-256 回执与 CMS 校验器交接包。
• HPT 30-day monitor pack ($99) — five tracked re-runs, open for 30 days, each keeping its own dated receipt. HPT 30 天监测包：五次可追踪重跑，有效期 30 天，各留一份带日期的回执。

If the thing you paid for never unlocked, or will not open, email us and we refund in full — there is no time limit on a delivery that did not work.如果你付费的项目没有解锁、或者打不开，写信给我们全额退款——交付失败没有时限。

Because every unlock is immediate, the statutory 14-day cancellation right for digital content ends once you use it. Ask before you run the paid step and we will still refund.因为解锁都是即时的，一旦使用，数字内容的 14 天法定撤销权即告结束；在使用付费步骤之前提出，我们仍然退款。

For the 30-day monitor pack, if you stop part-way we refund the re-runs you have not used. 30天监测包中途停用的，未使用的重跑次数按次退还。

How to request怎么申请

Email info@tjnovaltd.comfrom the address on the order, with the order number. We reply within 3 working days.用下单邮箱发信到 info@tjnovaltd.com，附订单号，3 个工作日内回复。

What happens then之后会怎样

An approved refund returns to the original payment method. Access tied to the refunded order is withdrawn at the same time.退款原路返回；对应的权益会同时收回。

Cancellation取消

Nothing on this site bills you again on its own. The 30-day monitor pack expires by itself at the end of its 30 days; there is no subscription to cancel.本站没有任何项目会自动再次扣款。30 天监测包到期自动结束，没有需要取消的订阅。