Refund policy / 退款政策

Last updated: 22 July 2026

Before delivery

If a paid case-pack entitlement has not been delivered, contact info@tjnovaltd.com with the order reference. We will inspect the provider and entitlement records.

Digital delivery

Because the case pack is a digital service, completed exports normally are not refundable merely because the merchant loses a separate chargeback. CaseRail never guarantees a bank decision.

Faults and duplicate charges

If the service failed to deliver, materially differed from the description, or a duplicate charge occurred, contact us within 14 days. Valid refunds are returned through the original payment method. No automated refund action is initiated by this site.

Disputes

Please contact support first so we can investigate. This does not limit any statutory or cardholder rights.